Last updated: June 15, 2022

Compleat PM Training Solutions LLP is a limited liability partnership registered in England and Wales (company registration number OC441699) at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK.

This Privacy Policy describes how we collect and use any personal information about you when you use our services. By using our services, you agree to our collection and use of information in accordance with this Privacy Policy.

Data Collected

We collect information about you when you visit our website, enroll for a course, or contact us with an enquiry. This information can be used to identify or contact you and may include (but is not limited to): your name, your email address, your phone number, the name of the company you work for, your job role, your address, and usage data.

Usage data is collected automatically when using our website and may include information including (but not limited to): your device’s internet protocol address (i.e. IP address), browser type and version, the pages of our website that you visit, the date, time, and time spent on those pages, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends whenever you visit our website.

Similar usage data is collected when you access our website using a mobile device and may include information including (but not limited to): the type of mobile device you use, its unique ID and IP address, the mobile operating system, type of mobile internet browser, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends whenever you access our website through a mobile device.

Bank details provided to us for processing payments are processed securely through the banking system but are not stored by us. Should you contract with us for services including exams, we will collect data regarding any special circumstances for exam accommodation and your exam results.

Use of Cookies

We use cookies on our website to track activity and improve our services. A cookie is a small file placed on your devices that allows a website to recognise you when you visit and collects data about your browsing actions; cookies do not identify you as an individual.

Unless you have refused cookies, our website may use them. It is possible to set your browser preferences to refuse cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may be unable to use some of the functionality of our website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of Your Personal Data

We may use your personal data for the following purposes:

To provide and maintain our website, including to monitor its usage.
To fulfill our obligations to you arising from any contracts entered into by you and us including the purchase of our services or any other contract.
To contact you via email, telephone calls, or SMS regarding updates or informative communications related to the functionalities, products or contracted services, or to seek your comments regarding the services we provide. With your consent, we may also provide course materials to your home or work address.
To attend to and manage your requests or inquiries to us.
To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
For other purposes such as: analysing data, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our website, products, services, marketing, and your experience.

Third-Party Access to Your Personal Data

We will only share your information to third-party organisations if they agree to the same standards of data privacy that we employ and will never share your information with third-party organisations for marketing purposes.

When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users.
Fulfillment of our contractual obligations to you may require passing your information to our subcontractors and associated organisations (such as the APM) to deliver courses and register you for exams. Only the personal information necessary to fulfill our obligations is disclosed and, with your consent, may include any special circumstances for exam accommodation.
If you are receiving services as a member of an employer contracted training, with your consent, we may also disclose the following to your employer: attendance, learning progress, and exam results.
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities such as a court or government agency, or in the good faith belief that such action is necessary to: comply with a legal obligation; protect the personal safety of users of the website, our services, or the public; protect and defend our rights or property; prevent or investigate possible wrongdoing in connection with our website or services; or, protect against legal liability.
We may transfer your personal information as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring, reorganisation, or dissolution.
Your information may be shared with a limited number of cloud-based technology suppliers for collection, processing, storage, or analytics including Google, HubSpot (CRM), Ionos (email provider), and Wix (website platform).
We may also disclose your personal information for any other purpose if you provide consent.

Retention of Your Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer time periods.

Security of Your Data

The personal data you submit to our website is encrypted and transmitted securely over the Internet. Once we receive your information, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including holding it securely on our systems. The security of your personal data is important to us, and we strive to use commercially acceptable means to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee its absolute security.

To provide the services of our website, the information which you provide to us may be transferred to countries outside the UK or the European Union (EU). Likewise, if you use our website while you are outside the UK/EU, your information may be transferred to countries also outside the UK/EU. These countries may not have similar data protection laws but, by submitting your personal data, you are agreeing to this transfer, storage, or processing. If your information is transferred outside of the UK/EU in this way, we will take steps to ensure that adequate security controls are in place to assure your privacy rights continue to be protected as outlined in this Policy.

Children's Privacy

Our services do not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information.

Your Rights regarding Your Personal Information

You have the right to request a copy of the information that we hold about you.
You have the right to correct inaccurate or incomplete information that we hold.
You have the right to be forgotten or have us completely delete all information that we hold about you.
You have the right to request that we transfer any data that we hold about you to another company in a common format.
You have the right to request that we limit the use of your personal data and exclude it from one or all of our processing procedures.

Please contact us should you require any of these actions to be taken and we will respond in a timely manner. Note that we will require confirmation of your identification to proceed.

Changes to this Privacy Policy

We regularly review our Privacy Policy and will notify you by posting any updates on this page. Check the “Last Updated” date at the top of this Privacy Policy for the date it was last updated. Note that changes are effective when they are posted.

Contacting Us

If you have any questions about this Privacy Policy or about how we collect and use personal information, or would like to correct or remove any personal information we hold, please contact us.

Email: CompleatPM@compleatpm.co.uk
Website: www.compleatpm.co.uk/contact-us
Phone: +44 20 3535 0015

Complaints

If you feel that we have processed your personal information in a way that is not compliant with GDPR, you have the right to make a complaint by contacting the Information Commissioner’s Office (ICO). The ICO is the single supervisory authority regarding data protection.